We accept exchanges if you receive the wrong item or damaged/defective upon arrival. Please contact us within 3 days of receiving your order with a video of the issue for verification via WhatsApp.

The video must clearly show:

1. The shipment label on your parcel
2. The parcel itself together with the item(s) that are faulty or wrong

This helps to speed up the process and allows us to handle your matter without delay.

Our team will attend to your request within 24 working hours and guide you on the next steps.

If any item is missing from your order, please contact us within 3 days of receiving your order with a video of proof for verification via WhatsApp.

The video must clearly show:

1. The shipment label on your parcel
2. The shipment parcel to show what you’ve received

This helps us speed up the process and handle your request

Our team will attend to your request within 24 working hours and guide you on the next steps.

Don’t worry — you’re always in control. Most of our products start from small packs (as low as 50 pcs – 100pcs) so you can test them before making larger purchases. This way, you’ll know exactly what you’re getting.

If something ever goes wrong on our side — like the wrong item, defects, or order issues, we’ll make it right with an exchange or replacement. Your satisfaction matters to us, and we’re here to ensure you always feel confident ordering with us.