Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Free delivery for orders above RM500 in Klang Valley
Shipping, Return and Exchange Policy
At Wooba, we are committed to ensuring that your orders are delivered accurately, on time, and in good condition. Please read our policy below to understand how we handle shipping, returns, and refunds.
Shipping Policy
- Orders are processed within 1–2 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next 1 -2 working days.
- Standard delivery within Klang Valley: 1–3 working days after processing.
- Delivery to other regions in Malaysia: 5–7 working days after processing.
- International orders (where applicable): delivery time will vary depending on destination and courier service.
- Shipping fees are calculated at checkout based on weight, size, and delivery location.
- Free shipping promotions (if any) will be clearly stated on our website.
- Once your order has been shipped, a tracking number will be provided via email.
Stock levels change frequently. If an item you ordered becomes unavailable, we will notify you as soon as possible. You may choose to:
- Wait for the item to be delivered on a mutually agreed date once restocked,
- Exchange it for another available product of equal value, or
- Receive a credit note for the item’s value to use on your next purchase.
Return and Exchange Policy
At Wooba, we take great care to ensure your orders are packed accurately and delivered in good condition. Exchanges are only accepted if your order is damaged, defective, incorrect, or incomplete upon arrival.
Please note: We do not allow order cancellations, item changes, or payment method changes once an order has been placed.
1. Incomplete Order
If any item is missing from your order, please contact us within 3 days of receiving it with a video of the issue via WhatsApp.
The video must clearly show:
- The shipment label on your parcel
- The parcel itself with the item(s) you received
This verification helps us resolve your request quickly. Our team will respond within 24 working hours and guide you on the next steps.
2. Wrong Item
If the item you received is not what you ordered, please notify us within 3 days of receiving it with a video of proof via WhatsApp.
The video must clearly show:
- The shipment label on your parcel
- The parcel itself with the item(s) you received
To ensure a smooth exchange, kindly keep the product in its original packaging with all accessories and invoice. Our team will respond within 24 working hours and arrange for a re-shipment as soon as possible.
3. Damaged or Defective Item
We sincerely apologize if your order arrives damaged or defective. Please notify us within 3 days of receiving it with a video of proof via WhatsApp.
The video must clearly show:
- The shipment label on your parcel
- The parcel itself with the damaged of defective item(s) you received
To process your request smoothly, kindly keep the product in its original packaging with all accessories and invoice.
4. Product Variance
While we strive for consistency in our products, a variance of up to 10% in packing quantity, weight, size, or appearance may occur due to manufacturing processes. Such variations are considered within acceptable industry standards and will not be classified as defects.
5. Reporting Timeline
- All issues (damaged, defective, wrong, or incomplete items) must be reported within 3 days of receiving your order.
- Reports made after this period will be subject to management’s approval and are not guaranteed to be accepted.
6. Return / Exchange Address
All approved exchanges should be sent to:
PXL MARKETING SDN BHD
1, Jalan 8/155,
Bukit Jalil Light Integrated Business Park,
58200 Kuala Lumpur, Malaysia.
Important Notes
- No cancellations, item changes, or payment method changes are allowed once an order has been placed.
- All returns must be in original packaging with full accessories and invoice.
- Exchanges will only be processed once the returned item is received and inspected.
